Water Damage Restoration in Mesa, AZ
LeakHelpLine is a referral service, not a restoration contractor. When you call, you will be connected with an independent local provider, who may pay us for the referral. Providers set their own prices and terms.
Smell gas? Leave the building and call 911 or your gas utility. This line is for water damage only.
In Mesa, Emerald Acres, just north of U.S. 60, sat in floodwater for about two days in September 2014, and flood-map panels are still missing for most of the ground southeast of the freeway.
If you need water damage restoration in Mesa, stop the water you can reach safely, then call the number on this page. That call connects you with an independent local provider.
First steps in the next hour
Close the fixture valve if you can reach it and stay dry, or the main shutoff if the leak is not at a fixture. If the leak may be the city’s, use the utility emergency page from the City of Mesa Water Resources Department. The city repairs leaks at the meter and the main. Leaks on your side, including indoor plumbing, are yours. Do not step into standing water or touch electrical equipment if it may be energized. Ready.gov says to turn off electricity only if it is safe to do so. Shut off power at the breaker only if the panel is dry and safe to reach. Photograph from a dry spot, then move valuables. Once the power is safe, open windows, and do not run a fan while you stand in water.
What happens when you call
Calling connects you with a local water damage restoration company. The company asks about the damage and sets up a visit. Providers set their own prices and terms. LeakHelpLine is a referral service, not a contractor.
Why water damage happens in Mesa
A storm, a supply pipe, and a sewer backup do not call for the same first step.
Flooding
Monsoon season is June 15 through September 30, and the National Weather Service Phoenix office says storms then can bring damaging winds, torrential rain, lightning, and dust. Mesa says to clear nearby storm drains, sandbag outside doors, leave low ground, and stay out of the water, since 1 to 2 feet of water can float most vehicles, including SUVs. Keep children off washes and storm drains after rain.
Burst pipes
A burst pipe in the unit above can soak a ceiling, closet, and bathroom. Shut the water off if you can reach a valve and stay dry, and stay out of the water if power may be on.
Sewer backup
In October 2018, grease and flushable wipes blocked a sewer and sewage came up through a home’s drains. The city repairs sewer mains. You are responsible for the line from the main to the house (utility emergency page). A construction permit is required for interior plumbing changes, not for replacing flooring alone (residential construction).
The September 8, 2014 flood in Emerald Acres
On September 8, 2014, remnants of Hurricane Norbert brought the rain. The National Weather Service says east Mesa gauges recorded more than 5 inches in six hours, damaging homes and businesses. In Emerald Acres, just north of U.S. 60 between Stapley Drive and Harris, man-made factors left water in place about two days and damaged more than 200 homes.
A news account says a state canal just south of Emerald Park backed up into the park. At homes just north of Emerald Park, water passed the curbs, reached doorsteps, and flooded an elementary school and homes, in some houses a foot above the floorboards.
If water is standing in one of those houses, stay out of it and close a valve only from a dry place. The city repairs a leak at the meter or the main. A leak on your side is yours.
Flood maps southeast of U.S. 60
Southeast of U.S. 60, the Flood Control District of Maricopa County is mapping a previously unstudied FEMA Zone D area of 26.1 square miles. It runs from the Central Arizona Project canal to Ellsworth Road, and from U.S. 60 south to the Williams Field Road alignment. Most of that area is Zone D, and flood-map panels are not available.
Phase 1, about 8.1 square miles north of Elliot Road between Meridian Road and Ellsworth Road, has a floodplain FEMA has approved. As of the June 24, 2024 update, Phase 2 was ready to submit to FEMA and Phase 3 was being modeled. The city is using the approved Phase 1 information until new panels are published.
Check that study before you treat a blank map as a low risk. If the home is in a flood zone, get district approval before you apply for a Mesa construction permit.
Mesa neighborhoods include:
- Dobson Ranch
- Downtown Mesa
- Eastmark
- Emerald Acres
- Escobedo
- Evergreen Historic District
- Fiesta District
- Lehi
- Washington
ZIP codes: 85201, 85202, 85203, 85204, 85205, 85206, 85207, 85208, 85209, 85210, 85212, and 85213.
Downtown Mesa is inside a flood study north of U.S. 60 that is looking at existing flooding problems.
Questions Mesa homeowners ask
What should I do in the first hour?
Stop water you can reach, including the main shutoff if the leak is not at a fixture. Stay out of standing water if power may be on, take photos, move valuables, then call the number on this page.
Who repairs a leak at the meter?
The city repairs the meter and the main. Your side of the meter, including indoor plumbing, is your responsibility.
Who fixes a sewer backup in Mesa?
The city fixes the sewer main. You own the line from the main to the house. Do not touch sewage, and keep children and pets away.
Is there a FEMA flood map southeast of U.S. 60 in Mesa?
For most of the Zone D study area southeast of the freeway, flood-map panels are not available. Check the district study before you rely on a blank map.
Questions to ask a provider
Ask how dryness will be measured, what photos and moisture readings they will give you, and which tasks are cleanup rather than a later repair.
Insurance: what to know
Photograph the damage, stop the water if it is safe, read your policy, and contact your insurer. Many homeowner policies treat sudden and accidental water damage differently from gradual leaks or flooding; check your policy or ask your insurer.
Drying after the water is gone
A room that got wet still has to be dried. The EPA says mold may begin growing within 24 to 48 hours of water exposure.
What a water damage restoration company does
The company removes standing water, dries the building, and checks moisture in walls and floors. Water extraction is the removal of standing water. Water mitigation is the work of stopping more water and drying what got wet. A surface can look dry while the wall behind it is still wet, so drying continues after the water you can see is gone. Water damage cleanup is the wash-down after the water is gone. Repairs such as drywall or flooring are often a separate job. LeakHelpLine does not do that work.
Types of water damage
Clean water
Water from a supply pipe starts clean. It can still soak floors, walls, and cabinets. Water removal of that standing water waits until you are clear of it and the power is safe.
Gray water
Gray water carries soap, food, or dirt, as with a washer or dishwasher overflow. Limit contact, and keep children and pets out of that room until it is cleaned.
Ceiling leaks
A drip from overhead can be a pipe, a roof, or a fixture above. Stay out from under the ceiling if it sags.
Sewage backup cleanup
Black water is sewage, also called Category 3 water. Do not touch it, and keep children and pets away.
Slab leaks
A slab leak is a pipe under the concrete slab. Signs are a warm spot on the floor, water sounds with the taps off, or a floor that stays damp. Close the main shutoff if you can stay dry, keep power away from the wet floor, and call.
LeakHelpLine is a referral service, not a restoration contractor. When you call, you will be connected with an independent local provider, who may pay us for the referral. Providers set their own prices and terms.