Water Damage Restoration in Scottsdale, AZ
LeakHelpLine is a referral service, not a restoration contractor. When you call, you will be connected with an independent local provider, who may pay us for the referral. Providers set their own prices and terms.
Smell gas? Leave the building and call 911 or your gas utility. This line is for water damage only.
If a Scottsdale home built before 1995 stays at 80 psi or higher, have a plumber install a pressure-regulating valve, and a sewer backup in the lateral from the main to the house is the owner’s repair.
If you need water damage restoration in Scottsdale, stop the water you can reach safely, then call the number on this page. That call connects you with an independent local provider.
First steps in the next hour
Close the valve on the leaking fixture if you can reach it and stay dry. Use the main shutoff if the leak is not at a fixture. A problem on the utility side goes to Scottsdale Water. Stay out of standing water if outlets or appliances may be live. Ready.gov says to turn off electricity only if it is safe to do so. Shut off power at the breaker only if the panel is dry and safe to reach. Photograph from dry ground, move valuables up, and ventilate after the power is safe. Leave any fan off while you are standing in water.
What happens when you call
Calling connects you with a local water damage restoration company. The company asks about the damage and sets up a visit. Providers set their own prices and terms. LeakHelpLine is a referral service, not a contractor.
Why water damage happens in Scottsdale
A wash, a grease clog, and a freeze on an outside pipe are separate problems.
Grease in the sewer
Scottsdale Water says fats, oils, and grease from cooking clog pipes in the home and in the public sewer. The grease cools and solidifies, and the blockage can send untreated wastewater back out of manholes or into the house. The city is responsible for the sewer main. You own the sewer lateral, meaning all the piping from the main to the house, including the tap. If the backup is in the lateral, you pay for the repair. Keep people and pets away from the sewage.
Freeze guidance for outside pipes
Wrap exposed pipes outside or in unheated areas, take hoses off outdoor faucets, and turn off drip irrigation and sprinkler systems. When temperatures are expected to be 28 degrees Fahrenheit or below for at least 4 hours, drip outside faucets at about 5 drops a minute. If the pipes have frozen and burst, turn the water off at the main shut-off valve.
Indian Bend Wash
A major 1972 flood destroyed numerous homes along Indian Bend Wash, and without structured flood control, homes on or next to either bank were subject to flooding. The greenbelt turned the wash into parks, golf courses, and open space that also carry floodwater in heavy rain.
The wash still carries storm water. On the night of July 22, 2021, heavy rain sent high flows down the wash and closed roads into the following days. A downburst that night damaged structures in south Scottsdale, near McCormick Ranch and Old Town. On September 26, 2025, the wash had significant flooding, with water above flood stage at Indian School Road.
If you live along the wash, stay off a flooded street. Start cleanup only after you and the power are safe.
A pressure-regulating valve on older homes
Scottsdale Water says a pressure-regulating valve protects a home’s plumbing when pressure changes sharply. The valve has been required on new buildings since 1995. If a home or business built before 1995 stays at 80 psi or higher, have a plumber install a valve. The city also says those valves can stick open or closed and change the pressure inside the house.
The median year a housing unit was built in Scottsdale is 1991, so many homes predate that 1995 rule. If a valve sticks and changes the pressure, have a plumber look at it. Installing the valve is separate from drying the house after a leak. A water heater replacement, and work that replaces or reroutes plumbing pipes, needs a plumbing permit (permit page).
Drying a Scottsdale home
The 1991-2020 normals list 8.73 inches of average annual rainfall. Monsoon rain can still fall hard, and wet material indoors still needs drying.
Scottsdale neighborhoods include:
- DC Ranch
- Desert Mountain
- Gainey Ranch
- Grayhawk
- McCormick Ranch
- McDowell Mountain Ranch
- Old Town
- Scottsdale Ranch
- Troon North
ZIP codes: 85251, 85255, 85257, 85258, 85259, 85260, and 85266.
Questions Scottsdale homeowners ask
Which shutoff should I use?
Close the leaking fixture’s valve from a dry spot. Close the main if the leak is not at one fixture. If outside pipes have frozen and burst, turn the water off at the main shut-off valve.
What should I do before a freeze?
Take hoses off outdoor faucets, wrap exposed pipes, and shut off drip irrigation and sprinklers. If the forecast is 28 degrees or below for at least 4 hours, drip an outside faucet at about 5 drops a minute.
Who pays if sewage backs up?
The city pays for the sewer main. You own the lateral from the main to the house, and you pay if the backup is in that pipe. Keep people and pets away from the sewage.
Does an older Scottsdale home need a pressure valve?
If the home was built before 1995 and the pressure stays at 80 psi or higher, have a plumber install a pressure-regulating valve. New buildings have needed one since 1995. A valve can stick open or closed and change the pressure.
Who do I call for a water-department problem?
Use the Scottsdale Water service page.
Questions to ask a provider
Ask how dryness will be measured, what photos and moisture readings they will give you, and which tasks are cleanup rather than a later repair.
Insurance: what to know
Photograph the damage, stop the water if it is safe, read your policy, and contact your insurer. Many homeowner policies treat sudden and accidental water damage differently from gradual leaks or flooding; check your policy or ask your insurer.
Drying after the water is gone
A room that got wet still has to be dried. The EPA says mold may begin growing within 24 to 48 hours of water exposure.
What a water damage restoration company does
The company removes standing water, dries the building, and checks moisture in walls and floors. Water extraction is the removal of standing water. Water mitigation is the work of stopping more water and drying what got wet. A surface can look dry while the wall behind it is still wet, so drying continues after the water you can see is gone. Water damage cleanup is the wash-down after the water is gone. Repairs such as drywall or flooring are often a separate job. LeakHelpLine does not do that work.
Types of water damage
Clean water
Water from a supply pipe starts clean. It can still soak floors, walls, and cabinets. Water removal of that standing water waits until you are clear of it and the power is safe.
Gray water
Gray water carries soap, food, or dirt, as with a washer or dishwasher overflow. Limit contact, and keep children and pets out of that room until it is cleaned.
Ceiling leaks
A drip from overhead can be a pipe, a roof, or a fixture above. Stay out from under the ceiling if it sags.
Sewage backup
Black water is sewage, also called Category 3 water. Do not touch it, and keep children and pets away.
Slab leaks
A slab leak is a pipe under the concrete slab. Signs are a warm spot on the floor, water sounds with the taps off, or a floor that stays damp. Close the main shutoff if you can stay dry, keep power away from the wet floor, and call.
LeakHelpLine is a referral service, not a restoration contractor. When you call, you will be connected with an independent local provider, who may pay us for the referral. Providers set their own prices and terms.