Water Damage Restoration in Phoenix, AZ

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LeakHelpLine is a referral service, not a restoration contractor. When you call, you will be connected with an independent local provider, who may pay us for the referral. Providers set their own prices and terms.

Smell gas? Leave the building and call 911 or your gas utility. This line is for water damage only.

Phoenix Water Services repairs leaks on the street side of the meter, and replacing an electric water heater yourself needs a city permit.

If you need water damage restoration in Phoenix, stop the water you can reach safely, then call the number on this page. That call connects you with an independent local provider.

First steps in the next hour

At a sink, toilet, washer, or heater, close the fixture valve if you can reach it and stay dry. If the leak is somewhere else, close the main. For a break that may belong to the city, use the contact page for the Phoenix Water Services Department. Stay out of water that could be touching outlets or appliances. Ready.gov says to turn off electricity only if it is safe to do so. Shut off power at the breaker only if the panel is dry and safe to reach. Shoot photos before belongings are moved, shift valuables to dry ground, and open the place up only after the power is safe. Do not run a fan while you stand in water.

What happens when you call

Calling connects you with a local water damage restoration company. The company asks about the damage and sets up a visit. Providers set their own prices and terms. LeakHelpLine is a referral service, not a contractor.

Why water damage happens in Phoenix

A summer storm and a pipe in the heat or the cold are different problems. The safe response is not the same for each.

Flooding

The National Weather Service Phoenix office says monsoon season officially extends from June 15 through September 30, the time when monsoon hazards are most likely. Thunderstorms then can cause damaging winds, torrential rainfall, frequent lightning, and dust storms.

On June 22, 1972, flood waters inundated hundreds of homes in Phoenix and Scottsdale. On September 8, 2014, Sky Harbor recorded 3.30 inches in about seven hours (National Weather Service).

A do-it-yourself electric water heater

Replacing an electric water heater yourself needs a city permit. Moving or adding sinks, toilets, and tubs also needs a permit. Replacing existing plumbing fixtures, or existing landscape irrigation, does not. An air-conditioner swap that keeps the same size and the same location does not need a permit either.

That split matters after a leak, because the wet heater and the pipes are not the same job. If you swap the electric heater yourself, get the permit before the work. Adding a new sink, toilet, or tub is still permit work. Drywall or flooring after the dry-out is often a separate job from the cleanup. LeakHelpLine does not pull the permit or replace the heater.

Outdoor pipes and freezes

Phoenix Water Services repairs leaks on the street side of the meter. Leaks on your side are yours. Exposed pipes, especially PVC, are more susceptible to leaks and breaks because extreme summer heat and occasional winter cold put a toll on exposed plumbing.

Pipes outside a home typically begin to freeze at 20 degrees Fahrenheit or colder. Water in irrigation piping made of PVC, poly, or vinyl can freeze and, depending on the pipe, can break. If a pipe bursts, shut the water off at the valve where the service enters the home, and only if you can reach that valve and stay dry.

Check sprinkler and drip lines so a leak does not damage plants, patios, or a building slab. Insulate exposed outdoor pipes, evaporative cooler equipment, faucets, and sprinkler vacuum breakers. Soggy ground or a sinkhole can show an underground leak.

The September 26, 2025 storm

On September 26, 2025, thunderstorms covered most of the Phoenix metro. The National Weather Service reported 1.00 to 2.50 inches, with localized totals over 2.50 inches, and 1.64 inches at Sky Harbor. Washes overflowed, low-water crossings were impassable, and floodwater stood near Sky Harbor at 32nd Street and Washington. The office also reported water rescues.

Do not drive a crossing that is already impassable. If that water reaches the house, stay out of it when it may touch an outlet. Shut off power only if it is safe to do so, and only at a breaker you can reach while you stay dry. Leave the cleanup until you are clear of the water.

Drying a Phoenix home

The 1991-2020 normals put average annual rainfall at 7.22 inches. A monsoon storm can still drop a lot of rain in a short time, and a wet wall does not dry itself.

Phoenix neighborhoods include:

Ahwatukee Foothills
Alhambra
Camelback East
Central City
Deer Valley
Encanto
Laveen
Maryvale
North Mountain
South Mountain

ZIP codes: 85003, 85004, 85006, 85007, 85008, 85009, 85012, 85013, 85014, 85015, 85016, 85017, 85018, 85019, 85020, 85021, 85022, 85023, 85024, 85027, 85028, 85029, 85031, 85032, 85033, 85034, 85035, 85037, 85040, 85041, 85042, 85043, 85044, 85045, 85048, 85050, 85051, 85053, 85054, 85083, 85085, 85254, and 85310.

Questions Phoenix homeowners ask

Which shutoff do I use?

Shut the valve on the fixture if your feet can stay dry. Shut the main if the water is not coming from one fixture.

Who fixes a leak on the street side of the meter?

Phoenix Water Services repairs leaks on the street side of the meter. Leaks on your side of the meter are yours.

What should I do if pipes outside might freeze?

Pipes outside a home typically begin to freeze at 20 degrees Fahrenheit or colder. Irrigation lines of PVC, poly, or vinyl can break. If a pipe bursts, shut the water off at the valve where the service enters the home, from a dry place.

What if sewage backs up into the house?

Do not touch it. Keep children and pets out, and call the number on this page for cleanup.

Does replacing an electric water heater myself need a permit?

Yes. Replacing an electric water heater yourself needs a city permit.

Questions to ask a provider

Ask how dryness will be measured, what photos and moisture readings they will give you, and which tasks are cleanup rather than a later repair.

Insurance: what to know

Photograph the damage, stop the water if it is safe, read your policy, and contact your insurer. Many homeowner policies treat sudden and accidental water damage differently from gradual leaks or flooding; check your policy or ask your insurer.

Drying after the water is gone

A room that got wet still has to be dried. The EPA says mold may begin growing within 24 to 48 hours of water exposure.

What a water damage restoration company does

The company removes standing water, dries the building, and checks moisture in walls and floors. Water extraction is the removal of standing water. Water mitigation is the work of stopping more water and drying what got wet. A surface can look dry while the wall behind it is still wet, so drying continues after the water you can see is gone. Water damage cleanup is the wash-down after the water is gone. Repairs such as drywall or flooring are often a separate job. LeakHelpLine does not do that work.

Types of water damage

Clean water

Water from a supply pipe starts clean. It can still soak floors, walls, and cabinets. Water removal of that standing water waits until you are clear of it and the power is safe.

Gray water

Gray water carries soap, food, or dirt, as with a washer or dishwasher overflow. Limit contact, and keep children and pets out of that room until it is cleaned.

Ceiling leaks

A drip from overhead can be a pipe, a roof, or a fixture above. Stay out from under the ceiling if it sags.

Sewage backup cleanup

Black water is sewage, also called Category 3 water. Do not touch it, and keep children and pets away.

Slab leaks

A slab leak is a pipe under the concrete slab. Signs are a warm spot on the floor, water sounds with the taps off, or a floor that stays damp. Close the main shutoff if you can stay dry, keep power away from the wet floor, and call.